About Us
Medics at Craigieburn is a GP-owned medical practice dedicated to providing high-quality healthcare to the Craigieburn community.
Established in December 2020, our clinic is located on Level 2 of Craigieburn Junction Suites, conveniently positioned near radiology, specialist, allied health, dental, and pathology services. Through our in-house pathology service with Australian Clinical Labs, we aim to make healthcare more accessible and convenient for our patients.
At Medics at Craigieburn, we understand that every patient’s health journey is different. We aim to create a warm and welcoming environment where patients and their families feel listened to, supported, and respected.
As a mixed billing practice, our focus is on providing care that is thorough, thoughtful, and not rushed. While some medical services may be available elsewhere with no out-of-pocket cost, we believe many patients choose Medics at Craigieburn because they value continuity, attentive doctors, friendly & respectful staff, convenient services, and a clinic environment where they feel genuinely cared for.
Mixed billing helps us maintain the quality of care our patients expect. It allows us to invest in experienced doctors, nursing support, modern systems, longer appointments when needed, and a wider range of services within the clinic. Our goal is not simply to provide an appointment, but to provide healthcare that feels personal, safe, and supportive for you and your family.
Our services include general practice care, chronic disease management, children’s health, women’s health, men’s health, health assessments, immunisations, care plans, minor procedures, pathology, and support from allied health professionals.
Our Commitment to Quality Care
We are proud to be a GP-owned practice, which allows us to focus on patient-centred care, continuity, and long-term relationships with our patients. Our team of general practitioners, registered nurses, and allied health professionals work together to provide compassionate, thorough, and practical care for individuals and families.
At Medics at Craigieburn, we are committed to serving our community with professionalism, compassion, and a genuine commitment to better health.
Medics At Craigieburn Mission, Vision & Values
Our Mission
Our mission is to provide accessible, safe, respectful and high-quality healthcare to our patients and the community we serve.
We are committed to providing patient-centred care that responds to the individual needs, circumstances and preferences of our patients. We aim to create a welcoming environment where patients feel listened to, respected and involved in their healthcare.
Our Vision
Our vision is to be a trusted medical practice that provides patient-centred care, promotes health and wellbeing, and continuously improves the quality and safety of our services.
We aim to build strong relationships with our patients and community while maintaining a culture of safety, teamwork, learning and continuous improvement.
Our Values
1. Patient-Centred Care
We put the needs, safety and wellbeing of our patients at the centre of our care. We listen to patients, communicate clearly, respect their choices and encourage them to be involved in decisions about their healthcare.
2. Safety and Quality
Patient safety is a priority. We identify and manage risks, learn from incidents and feedback, maintain appropriate clinical and administrative processes, and regularly look for ways to improve the quality of our services.
3. Respect and Professionalism
We treat patients, doctors, staff and visitors with dignity, courtesy and respect. We promote professional communication and a workplace free from bullying, harassment and discrimination.
4. Equity and Inclusion
We aim to provide fair and equitable access to healthcare. We recognise that patients may experience barriers related to language, culture, disability, financial circumstances or other factors and aim to provide appropriate support, including interpreter services where required.
5. Teamwork
We work collaboratively and communicate openly and respectfully with each other. We value the contribution of every team member and encourage staff to support one another and raise concerns or ideas for improvement.
6. Continuous Improvement
We are committed to continually improving our practice. We use patient and staff feedback, audits, incidents, complaints and other relevant information to identify opportunities for improvement and monitor whether changes have been effective.
Our Commitment
At Medics At Craigieburn, our Mission, Vision and Values guide the way we provide healthcare and work together as a team. We are committed to listening, learning and improving to provide safe, respectful, equitable and high-quality care for our patients and community.